

Ronalee Reynolds opens up about the heartbreaking death of her brother, Chad Giffin, who waited eight hours for care at the Health Sciences Centre in Winnipeg. Despite being under the care of the public trustee, the hospital failed to notify his family in a timely manner. Ronalee shares her emotional journey and calls for changes in how hospitals handle contact information for patients and their families, hoping no one else will have to endure the same uncertainty. CBC's Erin Brohman speaks with Ronalee about the need for systemic improvements and closure after a tragedy.