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As It Happens

Longtime pizza customer rescued when restaurant staff get no orders for 11 days

An Oregon customer who orders Domino's almost daily for 7 years was rescued by the pizza chain's staff. When they realized the man had stopped calling, employees leapt into action.
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The team at Domino's in Oregon saved their best customer's life when they checked in on him after not hearing from him for several days. (Sarah Fuller)
As It Happens5:06How pizza store employees rescued a longtime customer


Who knew ordering pizza several times a week from the same place could end up saving your life? For at least seven years, and almost every day, Kirk Alexander has ordered pizza from his local Domino's Pizza shop in Salem, Oregon.
Then he stopped. "It was weird, and not like him at all," Sarah Fuller, the shop's general manager, tells As It Happens host Carol Off.

I guess they could hear him inside, yelling for help.- Sarah Fuller


At first, the evening delivery drivers noticed Alexander's orders were missing. When Fuller didn't hear from Alexander on Saturday night — a night she says he never misses — she checked the records. 


Alexander hadn't placed an order in eleven days. Fuller sent a delivery truck driver to Alexander's house to check on the customer. The television and lights were on, but no one answered the door. 

The Domino's franchise in Salem Oregon (Sarah Fuller)

Fuller then tried calling Alexander's cell phone. The call went straight to voicemail. "So that's when we got definitely worried that something was unusual and weird about the situation." 


By then it was 1:00 AM. Fuller called 911. She says the sheriff sent two deputies to Alexander's home. "I guess they could hear him inside, yelling for help. So they broke down the door and the paramedics got in and got him down to the hospital." 

Sarah Fuller (left) says it was "weird" to not hear from Kirk Alexander for several days. (Sarah Fuller)

Fuller says they're not sure what was wrong with Alexander, or how long he'd been in trouble before the paramedics arrived. She says Alexander had told them that he'd had health problems because of minor strokes in the past. 
Fuller says she and some of the drivers have visited Alexander a number of times in the hospital to check on him.

"He's doing good and he answers yes and no questions right now. He said he's feeling better and he smiles at us."
Asked if she thinks he'll order a pizza again, she says, "I don't know. I guess we'll see where it goes from here. I wasn't expecting any of this to happen, so I don't know what to expect."

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