'Can I speak to your manager?'

Asking for the manager can be loaded. It can reveal who we think holds the power in a business—and who we think doesn't. So what should a customer do when they're not getting the right service?

This week, Elena and Harv speak with:

• Jason Suerte Felipe, who shares his experience handling this question as a retail cashier

• Asha Allen-Silverstein, beauty practitioner, about why people don't believe she owns her own business as a Black woman

• Dr. Laura Morgan Roberts, who sheds light on the history of the worker-customer power dynamic and where it comes from

Webcomic

Amie Wilensky is an artist and illustrator from New York / Texas.