Latest from Jeremy McDonald
Air Canada promised to become more accessible. But hidden cameras show it's still falling short
A year ago, Air Canada promised make the flying experience more accessible for passengers with disabilities, but a Marketplace investigation found it's still falling short when it comes to staff training, boarding procedures and the availability of lift equipment.
MARKETPLACE
Hidden cameras capture bank employees misleading customers, pushing products that help sales targets
Current and former employees from BMO, CIBC, RBC, Scotiabank and TD tell Marketplace about immense pressure to meet sales targets — pushing credit cards, mortgage insurance, mutual funds and other products — or risk losing their jobs. Marketplace hidden camera footage captures the big five breaking the law, says bank expert.
Marketplace
Same car, same charge, different prices? EV drivers face inconsistent, unreliable charging network
Marketplace hit the road in an electric vehicle to see how well Canada’s public charging infrastructure is working for Canadians. The investigation found a range in pricing across providers, as well as poor reliability and maintenance at some stations.
Marketplace
Woman with service dog denied Uber, Lyft, cab rides
Marketplace documented three passengers who each took different modes of transit and encountered multiple barriers, which led to increased travel time, discomfort and sometimes outright danger.
Marketplace
Hidden cameras capture passenger who uses wheelchair struck by lift on Air Canada flight
In light of the federal government summoning Air Canada to Ottawa this week to discuss a spate of reports about the mistreatment of customers in wheelchairs, Marketplace is releasing an exclusive preview of its hidden-camera investigation which documented a rarely seen first-hand account of the challenges faced by those flying with a disability.
Marketplace
Hidden camera reveals false claims some retailers make during diamond sales
While shopping undercover at some of Canada's top jewellers, Marketplace journalists came across sales pitches filled with false claims and inconsistent diamond grading reports, all of which could lead consumers to question whether they got what they paid for.
MARKETPLACE
Some CDI College recruiters are misleading students, Marketplace investigation finds
A CBC Marketplace investigation into CDI College, one of Canada’s largest for-profit career colleges, has found a pattern of misleading practices being used to pressure would-be students into signing up for online programs that can cost upward of $20,000.
Marketplace
Inside the police bust targeting movers accused of scamming customers
Police have laid hundreds of charges against movers accused scamming customers for quoting low prices, but charging more and holding belongings unless the bill is paid. Marketplace had exclusive access inside the bust.
CBC Marketplace investigated these movers. Now police have arrested them
Following an undercover investigation by CBC's Marketplace into a group of national moving companies accused of deceptive pricing, Toronto police have arrested two key figures and charged them with a slew of criminal offences.
MARKETPLACE
Secret trackers and hidden cameras expose how some movers could be ripping you off
A group of moving companies is offering low quotes and then increasing the total cost of moves by thousands of dollars — in some cases grossly over-estimating the weight of goods to be moved, a CBC Marketplace investigation has found.