New Brunswick

Closure of bus stops troubles some Fredericton Transit users

Fredericton Transit has added closure notices to bus stops around the city, but some residents who use the bus often are concerned the change wasn't fully thought through.

City says change will lead to ‘faster trips and reduced emissions’

A bus stop with a paper notice attached to it.
Passenger Natalie Flinn saw the sign a week ago that said her bus stop would soon be dropped from her bus route. (Submitted by Natalie Flinn)

It was just over a week ago that Natalie Flinn walked to her bus stop on the north side and learned from a sign that the stop would soon be dropped from the route.

The closure on the north side is part of a Fredericton Transit decision to shed a number of stops across the city on June 22.

"It's going to be hard when it comes into that icy weather, the slushy weather, the snowy weather," Flinn said.

She said she and her kids take the bus because a car isn't affordable. She also likes to be conscious of her environmental footprint. 

People walk on the sidewalk next to Fredericton Transit buses at King's Place Mall.
Fredericton Transit, which has attached closure notices to bus stops around the city, says the move will lead to 'faster trips and reduced emissions.' (Ed Hunter/CBC)

But the stop at Fulton Avenue and Maple Street where she normally catches the bus to work is one of many about to be closed, forcing her to walk to the next stop or to one that would require a transfer. 

Fredericton Transit has undergone several changes in the last couple of years. It closed some stops last year, increased half-hour service on some routes this year and added Sunday service. 

A Facebook post screenshot from Fredericton Transit that reads "Attention Customers:  To continue providing reliable, efficient, and responsible service, Fredericton Transit is adjusting some stops to better align with our service standards.  These new service standards, adopted in November 2023, have helped evaluate and adapt to growth in our city. When new routes or services are introduced, they must meet a minimum ridership threshold within a set timeframe. For example, Sunday Service exceeded this threshold right from the start, proving that demand for expanded service exists in our community.  Here's what you need to know:  We're streamlining routes to support our growing ridership and keep our system sustainable.  Fewer stops and starts mean faster trips and reduced emissions.  Signs will be posted at stops identified for closure, including a phone number for direct feedback. This is the best way to share your comments with the Transit Team - we want to hear from you!  We know that change can be difficult, especially when it affects your daily routine. Please know that these updates are part of a broader effort to strengthen our transit system for everyone.  Thank you for riding with us."
Fredericton Transit posted about the stop closure decision on Facebook on Thursday. The post garnered nearly 100 comments. (Fredericton Transit/Facebook)

In a Facebook post on Thursday, Fredericton Transit said it would be "streamlining routes to support our growing ridership and keep our system sustainable" and reducing stops for "faster trips and reduced emissions."

The city said its transit manager was away and nobody else was available for an interview. It also did not provide a list of stops that would be closing.

Flinn said that from what she can tell, there isn't a lot of rhyme or reason to which stops were chosen to be cut.

"I don't think they're taking into account the geographic and societal needs for each stop," she said.

"There was a sign posted every other stop along Maple, so it looks like they just went, 'OK, cut, skip this one, cut.'"

WATCH | Let's take a walk from stop to stop: 

How far is it from one bus stop to another?

3 days ago
Duration 2:13
Fredericton Transit is eliminating some bus stops, a move it says will lead to faster bus trips and reduced emissions. But some riders say stretching the distance between stops may cause problems.

She said some of the stops that get the most use had closure signs on them, and stop that aren't necessarily popular were left alone. 

And just near her, she said, there's an independent-living home for adults with additional needs — and a lot of the residents use the nearby bus stop. 

"I know that it would be a hard change on a lot of their routines to go to the next stop," Flinn said. "And for a few of them, it might actually be physically demanding on them, even though it's only, like, three Fredericton blocks away."

When Fredericton Transit posted the decision on Facebook, passenger Allie Robinson said things began to click. About a week earlier, she started to notice signs posted at stops along her regular bus route.

And as a home care worker who has a lot of clients with mobility challenges, she immediately feared the change would make things more difficult for people with disabilities or mobility issues.

"For somebody with mobility issues, taking out these spots, it would definitely add more stress … because they would have to go further than one to two blocks to get to the stop," Robinson said.

And in the midst of an ongoing push for increased transit ridership, Robinson said she thinks a change like this could have the opposite effect. 

As well, Robinson said, she isn't sure if the city's goal of increased efficiency will actually happen since the number of people at each stop could very well go up, taking more time for people to get on and off the bus at each stop.

On Fredericton Transit's social media post, the nearly 100 people commenting brought up similar concerns, with many asking for a list of eliminated stops and others echoing Robinson's thoughts about people with mobility challenges. 

Robinson said she would like the city to take these concerns into consideration, look at how a change like this "affects the community as a whole," and "rework their decision to take away these stops."

ABOUT THE AUTHOR

Hannah Rudderham is a reporter with CBC New Brunswick. She grew up in Cape Breton, N.S., and moved to Fredericton in 2018. You can send story tips to hannah.rudderham@cbc.ca.

With files from Allyson McCormack