Toronto

Toronto's snow-clearing struggles head to council for debate

City council is set to get more details Wednesday about how snow-clearing operations fared during February's major storm, and that information may lead to some sharp questions about how Toronto handles winter operations in the future.

Mayor Olivia Chow wants to know if contractors met obligations during major storm

People walk through a snow-covered street following a heavy snowfall in Toronto, on Thursday, February 13, 2025.
Torontonians filed thousands of complaints about the city's snow-clearing work during a major winter storm. On Wednesday, city councillors will get more information about how the storm response went. (Arlyn McAdorey/The Canadian Press)
  • UPDATE: Toronto city council now appears set to debate this issue during the Thursday session of its meeting. Mayor Olivia Chow's first order of business will be on the city's response to proposed U.S. tariffs.

City council is set to get more details Wednesday about how snow-clearing operations fared during February's major storm, and that information may lead to some sharp questions about how Toronto handles winter operations in the future.

Torontonians filed a whopping 25,318 storm-related service requests to the city's 311 line, the city manager confirmed ahead of the meeting, after spending more than a week clomping over unclear sidewalks, parking their cars amid snowbanks and seeing their ability to get around slowed even further.

Mayor Olivia Chow ordered a review after what she called an "unacceptable" response to the heavy storm that dropped more than 50 centimetres of snow on the city in mid-February.

Chow flagged a number of issues with snow-clearing and how city crews and officials handled the response to the storm, both with how the work was done and how it was communicated. She has also been critical of the work done by private contractors — CBC Toronto was first to report that most of that work is being done by two companies and their joint venture, who won a potentially decade-long contract to clear snow in almost every neighbourhood.

So what really happened when the snow started flying? The public should get a more complete picture during the discussion of two separate motions (it's unclear so far what time the motions will be debated.)

Motion 1: Just asking questions

First, Scarborough Coun. Jennifer McKelvie — who this week announced she will be running for the Liberals in the upcoming federal election — submitted an administrative inquiry seeking to establish some basics.

McKelvie put a long list of questions to staff, which you can read here, asking for details on everything from how the city's sidewalk snow-clearing went, whether or not it has standards for snow-removal (it does not), and whether the city is looking at fining any contractors in the wake of the storm. 

City Manager Paul Johnson answered McKelvie's questions in this detailed letter, which includes information about the 311 calls. 

Motion 2: The mayor's review

Then, Chow's motion comes up for debate. 

The mayor wants more specifics and an explanation from Johnson about why city staff was telling her office "that 100 per cent of sidewalks were cleared of snow at least once" while residents could see "no plow had visited a given stretch of sidewalk." 

City staff have defended their work but said they are committed to making improvements in the future. 

WATCH | Olivia Chow blasted the city's snow-clearing work on Metro Morning: 

‘It’s a failure’: Chow blasts Toronto’s snow-clearing efforts

1 month ago
Duration 9:49
A day after ordering a review of the city’s snow removal operations, Mayor Olivia Chow spoke to Metro Morning’s David Common about her frustrations with the state of Toronto’s sidewalks in the wake of two major storms.

Chow also wants the city manager to confirm if the contractors are meeting the standards outlined in their deal with the city. If they're not, Chow wants information on potentially "renegotiating or breaking existing contracts."

That would be a major move for the city — with serious budget ramifications.

Not everyone is blaming the contractors. Coun. Brad Bradford has pinned the blame on Chow for not doing more to co-ordinate the storm response. 

Chow's motion, which was passed by her executive committee, also asks the auditor general to look into the city's latest winter storm response. Coun. Josh Matlow moved the only amendment to it at the committee level, asking city staff to look at how other winter cities handle their snow-clearing and removal. 

City council's meeting begins at 9:30 a.m. ET and will be livestreamed on YouTube.

ABOUT THE AUTHOR

John Rieti

Senior producer

John started with CBC News in 2008 as a Peter Gzowski intern in Newfoundland, and holds a master of journalism degree from Toronto Metropolitan University. As a reporter, John has covered everything from the Blue Jays to Toronto city hall. He now leads a CBC Toronto digital team that has won multiple Radio Television Digital News Association awards for overall excellence in online reporting. You can reach him at john.rieti@cbc.ca.